Pool before/after care instructions & disclaimers.Your pool tile, surfaces and or hardscapes will be professionally cleaned by our highly trained craftsmen utilizing low air pressure and an onsite selected blast media that will not damage the surfaces to be cleaned. We want to insure that you have the best experience with our company and anticipate that you will by following these instructions.
PAYMENTOnce the work is complete you will receive an emailed invoice, which will be due once received. Invoices that are not paid within 15 days will incur a 10% late fee. There are no exceptions.
GLASS BEADS OR MINERAL BLASTWith our highly trained craftsmen 99% of the time glass beads will remove your calcium with no damage to the pool tile glaze/other surfaces and or grout. We will perform a small test spot and if we notice that your calcium is too thick and or the glass beads are going to damage your pool tile we can offer to switch are blast media over to a mineral blast to insure no damage to your pool tile glaze/other surfaces for $1.00 more per linear foot. Surfaces that absolutely need mineral blast include glass tile, porcelain tile, hand painted tile, granite, marble, black tile. Following surfaces that we can also first test with glass beads are, but not limited to, medium blue to dark blue pool tile and or heavily calcified tile. Calcium will only be removed from the waterline and above unless otherwise specified.
ARRIVAL TIMEWe will call you the evening before your scheduled cleaning and provide a 2-4 hour window of our approximate arrival time. Please understand that this is an approximate and sometimes we may arrive a little earlier or later than our scheduled time. Most of the times we will try to provide a phone call either way. Please be sure to provide us with all available numbers so that we may reach you to let you know.
BEFORE WE ARRIVEIf your pool service professional is scheduled to service your pool or water feature the day we arrive or the next day after our service you will want to let them know to reconsider returning another day that week. We need at least 2-3 feet width clearance for our equipment. Please move all trashcans or any other items from path of your side yard to your pool. If your residence has difficult access issues please let us know in advance.
Please make sure your gates are unlocked. If you must keep your property locked please give us instructions on how to make entry into your backyard. If you live in a gated community or have a gate code please inform us of entry instructions and or codes. If your residence is having other work done outside around your home the same day as our service please let us know and we can determine if we should reschedule. PLEASE secure all pets, as we will not be responsible if your pet(s) escape while we enter and or exit from your gate. Make sure your pool deck is dry before our arrival. If your sprinklers overspray and come into contact with your pool and deck area please shut system off so that the water from sprinklers will not get the deck wet before our arrival and or affect the sealer after we apply to your surfaces. 24 hours after cleaning sprinklers may be turned back on. Our process at times may be dusty especially mineral blast. Please close all windows on all three backsides of your residence. Also cover any items around the pool area and or remove cushions to avoid dust. We will blow everything down and always try to ensure a perfect cleanup.
RESIDUAL MATERIALYou may notice some of our material in small amounts that has settled to the bottom of your pool or spa. It is ok for your pool sweep or pool service to vacuum up small amounts that may be left over. This will not affect your pump or filter. If your water is cloudy it will clear up usually within one day. Also you may notice some material on your deck or surrounding plants or grass. Please understand that we always try to do best clean up possible but sometimes there is some residual material left over. This will blow/wash away usually within a week. Residual material in your grass and or plants will dissipate into the soil once the sprinklers turn on. Are cleaning materials are chemical free and will not harm grass, plants or animals. Also some of our sealer may accumulate on surface of your pool water in small amounts. We will try to skim most off of it out and the remnants will subside within a couple days or as soon as you restart your pool equipment. It is safe and non-toxic.
WHEN TO ADD WATERYour pool and or spa water will be lowered usually six inches to a foot below the tile line so that we may access the calcium buildup. Please refill 24 hours after our service to allow sealer to set up.
EXCEPTIONIf your pool is being resurfaced please disregard this instruction.
TILE/STONE SEALANTTo help with the appearance and maintenance of your surface areas we just restored, we offer to apply an industry exclusive tile/stone sealant for an additional fee. IMPORTANT: OUR SEALANT DOES NOT PREVENT CALCIUM FROM RETURNING. From the sealer manufacturer: It is a safe, non-toxic, invisible, NANO FORMULATION, multi-surface protectant that is specifically formulated to “Block” calcium and hard scale from building up and damaging your pool tiles and water features, allowing future calcium to be easily removed off any treated surface. When you choose for us to apply the sealant not only does it enhance the appearance of the tile/stone, it makes it easier for you and/or your pool service to remove dirt, body oils and/or calcium. To remove the buildup simply after use our Precision Tile Cleaner Solution or a tile cleaner from your local pool supply store along with a green Scotch Brite scrub pad. Using the cleaner and a green scrub pad will not remove our sealer.
POOLS WITH AUTOFILLIf your pool has an auto fill we usually have left it on unless you or your pool service has instructed us to shut it off and or will be left off if it's off when we arrive. The auto fill water will usually take 24 hours before it reaches the tile line where the sealer was applied thus not affecting sealer setup.
INCLEMENT WEATHERIf rain is expected the day of your cleaning we may need to reschedule your cleaning. Even though it may be clear in the morning if it rains later it may cause a problem with our tile sealer. Please understand that we may not always be able to reschedule the next day.
EQUIPMENT INSTRUCTIONSBecause we lowered your water we have made sure to turn off your pool equipment. Depending on your pool equipment type most commonly we place your system into "Service" mode. Sometimes we may turn off your breakers on the pool equipment panel. Last if you have a time clock system we have removed the "On" togs and placed them on top of or inside the timer box. Please be sure you or your pool services professional restore your equipment back to original settings after you have refilled your pool and water is flowing into the skimmer after your 24 hour set up time of our sealer.
DISCLAIMERAlthough we always try to make sure the pool tile grout is cleaned we cannot guarantee that the grout will turn out perfect because grout is porous and may be stained further into the grout rather than just the surface. Some calcium does not always remove from the grout. Artificial surfaces including but not limited to artificial rocks, may lighten and some paint or stain may be removed during our cleaning. If artificial surfaces that we cleaned are not to your satisfaction after the cleaning we can recommend a professional company that can touch up the surfaces for a fee. If you have or ever had a pool chlorine floater that floats freely around your pool your steps into the pool/spa may be compromised and possibly chip, crack or delaminate before or after our service. This is a predisposed condition and we will not be held responsible. We utilize low air pressure during our cleaning so if tiles or grout come loose or fall off during or after our cleaning this is also a predisposed condition and we will not be held responsible. We can recommend a professional repair company that can repair loose tiles or grout for a fee.
RETURN OF CALCIUMYour pool service commonly maintains your pool once a week. That's not always enough to keep the calcium from returning. Stay vigilant. Calcium is inevitable and must be addressed as soon as it appears. If left untreated you and or your pool service will not be able to remove it yourself. Calcium may reappear on your tiles at any given time after our service and have nothing to do with the timing of our service. This will constantly remain a maintenance issue and we have no control of what happens to your surfaces after your tile cleaning is completed. Important factors to consider are last time your pool water was completely emptied and refilled? Has your pool water been reconditioned by a professional reverse osmosis company? What are your pool TDS levels (Total Dissolved Solids) and calcium hardness? Cracked grout issues (usually near or on spillways) that leak water onto the tile causing buildup in one or several areas. Raised bon beams not touching pool water that may have moisture behind the bon beam bleeding through the grout and or tile to the front of the tile/surfaces.
Efflorescence is a chalky like substance of salts and other water dispersible materials that can visibly form at the surface when water or moisture are present in or on brick, concrete, stone, stucco, grout and any other building surfaces. It has a white or grayish tint and consists of salt deposits left behind when water evaporates. Low temperatures, moist conditions, condensation, rain and dew induce efflorescence. It is often a seasonal problem, and humidity will impact whether efflorescence will occur. It usually escalates in winter, since rain, snow, sleet and other inclement weather conditions may arise. However, efflorescence can still occur in spring, fall and summer. Please understand even though we can remove efflorescence, after our service it may return the next day or any time to your brick, concrete, stone, stucco, grout and any other building surfaces and has nothing to do with the cleaning service that we will perform.
HOW TO MAINTAIN YOUR POOL TILE/SURFACESPrecision Pool Tile Cleaning now offers a cleaning solution that you can use in between professional cleanings. Our solution works better than any other product you can buy online or in store. Simply use a green Scotch Brite pad and our solution scrubbing in small circles to remove any reappearing buildup. Precision Grout and Tile Cleaner can be purchased the day of your cleaning for only $35.00. PLEASE REQUEST IN ADVANCE. If calcium reappears after 1 month and you request us to return for a touchup we will return with our product and a demonstration for $85.00 (Fuel, travel and instruction)
CANCELLATION POLICYIf you must cancel your cleaning please call or email us within 12 hours of your scheduled time of arrival to avoid a $150.00 cancellation fee. If we arrive at your residence and cannot make entry because other work is being done at your residence that prevents us from performing our service there will be a $150.00 trip charge.
Our absolute goal is for you to have a professional experience with our company and your cleaning. Please let us know if we have met or exceeded your expectations or how we may improve your experience with our company in the future. Thank you in advance for the opportunity to impress you with our work.
If you have any questions or concerns please contact us.
Precision Pool Tile Cleaning